Return Policy

Return, Refund & Exchange Policy

At EHAB Center, we are committed to providing our customers with a smooth and transparent shopping experience. Our return, refund, and exchange policy is designed to protect our customers’ rights while ensuring fair and clear procedures.

1. Return & Exchange Eligibility

  • Customers may request a return or exchange within 14 days from the date of purchase, provided that:

    • The product is in its original condition, unused, and free from any signs of damage or misuse.
    • The product is returned in its original packaging, including all accessories, manuals, and related items.
    • A valid proof of purchase, such as an original receipt or invoice, is provided.

Excluded Products

The 14-day return and exchange policy does not apply to the following product categories:

  • Personal Care Products
  • Mobile Phones
  • Mobile Accessories
  • Sound Systems
  • TVs

For purchases made through installment plans with our partner banks, any return or refund request can only be processed after the related payment transaction has been fully settled and processed.

2. Defective Products

  • If a manufacturing defect is identified within 30 days from the date of purchase, the product may be eligible for return or exchange, subject to verification.

    In such cases:

    • A valid defect report from the official supplier or authorized product agent is required.
    • The product must be along with all original components, packaging, accessories, and manuals.
    • The product will be inspected by our team to verify that the issue is a manufacturing defect and not the result of misuse, accidental damage, or improper handling.

3. General Conditions

  • EHAB Center reserves the right to reject a return or exchange request if:

    • No valid proof of purchase (receipt or invoice) is provided.
    • The product shows signs of visible damage, misuse, improper installation, or unauthorized modification.
    • The product or its original components, accessories, or packaging are missing.
    • The request does not meet the conditions stated in this policy.

4. Refund, Exchange & Store Credit Process

  • The return and refund process consists of the following steps:

    1. Contact Us
    Notify us of your return or exchange request by visiting any EHAB Center branch or contacting our Customer Service team.

    2. Product Inspection
    Our team will inspect the product and verify that it meets the applicable return, exchange, or defective-product conditions.

    3. Approval
    Once the request is approved, the available resolution will be determined according to the original payment method and the applicable terms of this policy. Where applicable, the customer may choose between a refund, exchange, or store credit.

5. Purchases Paid Using Corporate Points

  • For purchases made fully or partially using points provided by partner companies or loyalty programs, the following conditions apply to the points portion of the payment:

    • Points used for a purchase are non-refundable under all circumstances.
    • Points cannot be converted into cash or withdrawn as monetary value.
    • The cash equivalent of the points cannot be paid to the customer in cash or transferred to another payment method.
    • In the event that a return is approved, the value originally paid using points may, at EHAB Center’s discretion and subject to the applicable return conditions, be retained as a credit in the customer’s EHAB Center account for future purchases.
    • Such account credit must be used within 90 days (3 months) from the date it is issued.
    • After the 90-day validity period expires, any unused points-related credit will expire and can no longer be used or redeemed.

    Important: The above conditions apply specifically to the portion of the purchase paid using corporate or loyalty points. Any amount paid through other payment methods will be handled in accordance with the applicable refund terms and the original payment method.

Contact Us

If you have any questions about our return policy, please reach out: